![]() On Amazon, customers are able to ask questions about your product directly on your listing. ![]() In this article, we’ll go over the customer interactions you may encounter as an Amazon seller, along with our best practices for converting customers into loyal fans of your brand. ![]() If you use FBA, Amazon will handle most of the customer service for you, though there may be some instances where you will need to interact with the customer directly. Seller feedback impacts your overall account health and rating, so it’s important that you take measures to keep it positive. The last thing you want is for a customer to leave negative feedback about their experience with your business. A positive customer experience not only helps with customer retention but increases your chances of receiving positive feedback and reviews. Customer service is an integral part of successful business, especially on Amazon.
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June 2023
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